Business owners today operate in a world where online reviews can significantly impact their reputation and bottom line. A single negative review can reach thousands of potential customers within hours. But when does a negative review cross the line from protected consumer speech into actionable defamation? What specific statements in a review might expose customers to legal liability? These questions matter for businesses that rely on their professional reputation and technical expertise. A recent Texas case, Wang v. Guo, No. 03-23-00244-CV (Tex. App.—Austin Mar. 28, 2025), gives us a chance to examine the distinction between protected opinion and potentially defamatory…
